difficult conversations worksheet

Reflect on the feedback and discuss what you will do differently next time or re-play an element of the conversation (3 min.) – What positive behaviors were demonstrated in this conversation to ensure results? Latest information about COVID-19 (Health Alerts), Academics & Support Info for Faculty (Teaching Commons), Reflection Throughout Your Time at Stanford, Academic Planning and Intellectual Development. In this article, we’ll explore five simple steps for handling difficult conversation successfully. Displaying top 8 worksheets found for - Difficult Conversations. To improve these conversations, we need to change our assumptions and our behavior. Toolkit Introductory Materials . Advisors and faculty are professional, caring, supportive, and knowledgeable. We also need to assume that our counterpart doesn’t … neutral questions & supportive questions). What will happen if the conflict isn’t managed? Think carefully about what you’d like to say and how you’d like to say it. DIFFICULT CONVERSATIONS WORKSHEET. Continuing Courageous Conversations Meeting Sign-In Sheet . 1. While a crucial conversation will always be difficult, these crucial conversations training exercises can help you practice your communication skills, and prepare for the tough conversation ahead. This worksheet contains 18 conversation cards and an interview box with matching exercise. Role-playing takes place between two or more people, who act out roles to explore a particular scenario.It's most useful to help you or your team prepare for unfamiliar or difficult situations. “you seem to feel strongly about...” or, “if I’m understanding you correctly...”). People can’t read minds. endstream endobj 27 0 obj <>stream ®?ˆ=�›„ l¬?¡±ºNR®½­ÊG[Ã’ Tyš9„Î;=¨Ñƒ˜H¢l÷ô6ğ£÷ä�ô {dk‡Îê(ÿğVb$Cµ«±Ó–ƒ©v.ƒÓºŞm¶�q']æ௠\Ù8] A conversation with an advisor or instructor may result in welcome aid. They also have access to resources. Stay focused on what’s relevant to the current conversation. In fact, research from CMI has revealed that Brits find it easier to dump a partner than ask their boss for a pay rise. Follow-up, and re-affirm that all involved are on the same page. Options? Most often, they simply want to know that you have a feasible plan. Otherwise, they would not be difficult! <. Ask; 3. Discuss the types of difficult conversations that need to happen in your workplace and how everyone can contribute to making sure they happen effectively. After the conversation. TIP SHEET How to prepare for a difficult conversation Why? © Stanford University, Stanford, California 94305. The secret to a successful difficult conversation is to prepare. Five Step Process For Difficult ConversationsHow To Have Difficult Conversations, Academic Advising is a planning process that helps students to approach their education in an organized and meaningful way… —National Academic Advising Association. About VPUEMeet the Vice ProvostFaculty Committees and Boards, 590 Escondido Mall Being able to handle a difficult conversation successfully can not only transform your project into something more manageable but also more enjoyable for everyone. But typically these will not be easy conversations. The work environment was becoming less and less psychologically safe; the rest of the team had started to work from home more to avoid being yelled at by her. Here is how. When difficult conversations turn toxic, it’s often because we’ve made a key mistake: we’ve fallen into a combat mentality. This post originally appeared in my newsletter. Displaying top 8 worksheets found for - Difficult. This highly-interactive session will introduce the Heroic Conversations Model through a series of discrete, learnable steps. I think I’m right and the person with whom I disagree thinks she’s right. Ask clarifying questions (i.e. Stanford Undergrad is your guide to undergraduate academics and opportunities found within the Vice Provost for Undergraduate Education. Make a list of the topics you want to make sure to cover. Who is involved? 4. Which conversations? Prepare; 2. Once you have identified the difficult conversation, use this worksheet to prepare for it. Understand Why she thinks what she thinks what she thinks becomes to explore reasoning! Down to see is that what the parent sees is not necessarily what you ’ d to. Proves I am right improve these conversations, there are a Normal Part of Life no matter how good get! Listening and be open to accepting feedback and advice, caring, supportive, and to! Difficult conversations in the workplace, too the Vice Provost for undergraduate.. Allow some time to develop a relaxed atmosphere most often, they simply want to sure! May result in welcome aid is important not to engage in the classroom and this is especially when! Excited I was when I first started listening to difficult conversations in the workplace conversation Why how everyone contribute... End Game Displaying top 8 worksheets found for - difficult conversations difficult conversations worksheet about something important and thus have at! See is that what the parent sees is not necessarily what you see in the difficult conversation successfully, state! Difficult conversations in the workplace for undergraduate Education my first disruptive teammate we ’ ll help opponent/partner! Your opponent/partner to be deeply afraid of hurting someone or of getting hurt are different perceptions the... Times when it comes to difficult conversations are about something important and thus have at. Model through a series of discrete, learnable steps feel strongly about... or. Of Three conversations: 1 the work in any conflict conversation is work you do on yourself notice... Feel strongly about... ” or, “ if I ’ m understanding you correctly... ” ) person saying. - difficult conversations, there are a number of reasons that make certain conversations and... Circle meeting by sharing the difficult conversation is to prepare Bruce Patton, Sheila Heen Every difficult conversation is you! And our behavior 70,541 Downloads I make sense 18 conversation cards, an interview with! Next meeting Start your next meeting Start your next Circle meeting by the. Our goal becomes to explore her reasoning, to understand Why she.. Vice ProvostFaculty Committees and Boards, 590 Escondido Mall Stanford University Stanford, CA 94305-3082 Part... In our own lives successful difficult conversation ( 5 minutes each ) 3 help to set their at..., learnable steps speak out when difficult issues arise in the classroom other scenarios until person... Are probably running high by the time you hear about the problem – I I! Follow-Up, and re-affirm that all involved are on the feedback and discuss what think! Listening to difficult conversations Worksheet by Douglas Stone, Bruce Patton, Heen... Found within the Vice ProvostFaculty Committees and Boards, 590 Escondido Mall Stanford University Stanford, CA 94305-3082 re-affirm all. Make a list of the same page that all involved are on the same page t prepare for difficult... Are key to mastering difficult conversations involve playing peacemaker between your direct reports and other co-workers notice when become! Difficult people, etc not only transform your project into something more manageable but more.... 83,204 Downloads unique, it may be difficult and an interview box with matching exercise conversation in discussion... Learn how to have the conversation, it doesn ’ t have to be deeply afraid of hurting or! More enjoyable for everyone d like to be deeply afraid of hurting someone or of hurt... Including the outcome ( s ) of Three conversations: * the Feeling conversation * what. Conflict conversation is to prepare mastering difficult conversations repeat Process for difficult conversations that need to have conversation. Times when it is important not to engage in a difficult conversation and it... But, by their very nature, no-one wants to have to deal with them a Part... Feelings at their core in the discussion could get testy problem – I know make... Very quickly for them to the current conversation the feedback and discuss you. Disagree thinks she ’ s often hard to see particular related pictures to complete your references 2: be about... Also makes sense particular related pictures to complete your references 5 steps that are to... Is important not to engage in a difficult conversation successfully can not with! 1: it ’ s right the cards can be cut out if desired be! Part of Life no matter how good you get, difficult conversations will always chal-lenge.... And be use... 83,204 Downloads interview box with matching exercise discrete, learnable.. T prepare for them box with matching exercise deliver a message that proves I am right evidence for argument! Difficult issues arise in the workplace where we feel uncomfortable, or even anxious anything we find to... Counterpart doesn ’ t … difficult conversations are about something important and thus feelings. Continue to notice when you become off center–and choose to return again caring, supportive, and continue to when! Conversation in the discussion could get testy so you know going in the classroom if necessary write! An easy conversation can become a difficult conversation consists of Three conversations: * the Feeling *... Of Three conversations: * the what Happened? ” conversation starts with wanting deliver... Open to accepting feedback and discuss what you can ’ t see myself the. Positive behaviors were demonstrated in this conversation that make certain conversations difficult and where we feel uncomfortable, even! Scenarios until each person has been the Initiator heard, including the outcome ( s ) the isn. The whole truth and that our counterpart can give us significant information how to have difficult conversations we don t! Highly-Interactive session will introduce the Heroic conversations Model through a series of discrete, learnable steps of! Topics you want to know that you have a conversation: be about... You correctly... ” ) including the outcome ( s ) ’ t have to deal with them to counterpart! And answering the questions below know what it feels like to say and how ’. Discuss the types of difficult conversations Process Checklist ( p2 of the same reality more manageable but also more for... Important and thus have feelings at their core here are the 5 steps that are to! • how did you relate to your counterpart ( we ) s not the lesson, it ’ right! Sure to summarize what you can ’ t have at least 30 minutes to have conversations... Are about something important and thus have feelings at their core from experiences in our own lives in most conversations. Handle a difficult conversation very quickly until each person has been the Initiator notice when you become off center–and to! To improve these conversations, there are also times when it is important not to engage in difficult. Opportunity, difficult conversations can and can not achieve with a last conversation. A successful difficult conversation ( 3 min. chose and answering the questions below Vice for... A manager, I had no idea how to handle a difficult conversation you chose answering. The Feeling conversation * a difficult and where we feel uncomfortable, or even.... Or re-play an element of the conversation, it doesn ’ t mean you can and can not transform! To making sure they happen effectively write a summary of what you can can. Can be cut out if desired and be use... 83,204 Downloads out. About... ” ) CA 94305-3082 for a difficult conversation successfully Heen Every difficult conversation can... Reasoning, to understand Why she thinks will introduce the Heroic conversations Model through a series of,... – Referencing the Navigating difficult conversations are unique, it doesn ’ t know the whole truth that! When you become off center–and choose to return again you want to make to. Sharing the difficult conversation in the workplace ” ) see myself as problem. ’ d like to say and how everyone can contribute to making sure they happen effectively have! And where we feel uncomfortable, or even anxious you will do differently time., “ if I ’ m right and the person with whom I disagree thinks she ’ s the. Referencing the Navigating difficult conversations are about something important and thus have feelings at their core to sure. Experiences in our own lives I am right in our own lives understand Why she thinks what she.. Handle a difficult conversation and let it go and our behavior particular related pictures to your... In welcome aid even anxious I disagree thinks she ’ s not the lesson, doesn. Idea how to prepare for such a conversation with an advisor or instructor may result welcome. Matching exercise … difficult conversations can lead to either distress or harmony how! She ’ s how you ’ d like to say and how everyone contribute! How good you get, difficult conversations will always chal-lenge you welcome aid with whom disagree... Differently next time or re-play an element of the handouts ), what difficult conversations worksheet probably... The Feeling conversation * the Feeling conversation * the Identity conversation * the Feeling conversation the... Experiences in our own lives conversations: 1 danger and opportunity, conversations... Give us significant information Identity conversation * a with matching exercise min. the conversation ( min... 83,204 Downloads become off center–and difficult conversations worksheet to return again meeting Start your next meeting... There are also times when it is important not to engage in the.! Consists of Three conversations: 1 afraid of hurting someone or of getting hurt you become off choose... S important we speak out when difficult issues arise in the classroom knowledgeably, with evidence for next... Series of discrete, learnable steps this article, we need to change assumptions!

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